In order to resolve any complaints in a speedy and satisfactory way, parents should follow the following procedure:

Stage 1 – Talk to the teacher

First of all make an appointment to see the class teacher. The class teacher will know your child well and may know the details of any incident about which you may have a concern. Please do not try to see the teacher during the school teaching day when they are taking or preparing lessons. It is hoped you can reach an agreement that satisfies you and the school. If you cannot come to a satisfactory outcome then you can go to stage two.

Stage 2 – Meet the Phase Leader

The school will arrange for you to meet with the leader of your child’s phase, who will investigate the complaint further. They will then inform you within five working days of the meeting of their response by telephone or in writing. It is hoped you can reach an agreement that satisfies you and the school. If you cannot come to a satisfactory outcome then you can go to stage three

Stage 3 – Meet the Head Teacher

This can only happen if you have been through Stage One and Two. However we do recognise that some complaints may go straight to the head teacher because of the nature or seriousness of them.

The school office will arrange for you to meet with the head teacher, who will investigate the complaint. The school will then write to you within five working days of the meeting setting out its response. It is hoped that the decision will satisfy you. However if you cannot accept what the school says, then go to Stage Three.

Stage 4 – Go to the Governors

This can only happen if you have been through both stage One and Stage Two and Three. If you feel that your complaint has not been properly dealt with then you should write to the Chair of Governors, Mrs Joanna Longman with details of the complaint, within ten working days of getting the head teacher’s decision. This should be through the school office.

A committee of governors will review your complaint. Afterwards, they will write back telling you their decision. This stage should take no more than 15 working days to complete.